Refund policy

We want you to love your order. If something isn't right, you can return it within 30 days of delivery.

Conditions
- Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
- Items showing signs of wear, make-up, perfume, deodorant, stains, pet hair or damage caused after delivery will not be accepted and will be sent back to you.
- For hygiene reasons, swimwear, bodysuits and underwear can only be returned with the hygiene seal intact.
- Gift cards are non-refundable except where required by law.

How to return
1. Email us at hello.yenella@gmail.com with your order number and the item(s) you wish to return before sending anything back.
2. We will reply with the return address and instructions. Please note that our returns centre may be located outside Ireland. Parcels sent without prior authorisation cannot be processed.
3. Send the item with a tracked service and keep your proof of postage. We are not responsible for returns lost in transit.

Return costs
Unless the item is faulty or we sent the wrong item, return shipping costs are paid by the customer. We will tell you the return address before you send anything, so you can check the cost first.

Refunds
Once your return arrives and passes inspection, we will refund you to the original payment method within 14 days. If an item comes back in a condition that does not meet the criteria above, we may refuse the refund or reduce it in proportion to the loss of value.

Faulty or wrong items
Please contact us within 7 days of delivery with photos of the item and the packaging. We will offer a replacement or a full refund, including shipping costs.

Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Your statutory rights
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not affect your statutory rights.